ProspectScouter support by email
ProspectScouter support works by email. Write to [email protected] with your question about an account, a plan, a scouting report, CRM sync or a data request, and expect a typical reply within one business day.
Write to the support team
Send your message to [email protected]. The same address handles questions before you choose a plan and help for existing accounts. There is no contact form and no phone line, so email keeps every request in one thread with its full history.
When you can expect an answer
A typical reply arrives within one business day. Requests that need investigation, such as a sync problem or a report correction, get a first answer with the next step and a follow-up once the issue is resolved. Privacy and opt-out requests are handled within the time limits set by applicable law.
Topics we help with
- Signing in, password resets and confirmation codes that do not arrive.
- Plans, upgrades, yearly or monthly billing, invoices and cancellation.
- Scouting reports, fit grades, buying signals and openers that look wrong or incomplete.
- Contact finder results and verification before export.
- CSV export and sync with HubSpot, Pipedrive and Salesforce.
- API access on Scale and Enterprise.
- Security reviews, SSO, SCIM and data processing agreements on Enterprise.
- Opt-out and privacy requests from business contacts who appear in reports.
Help us answer on the first reply
Tell us the email address on your account, the account or report the question concerns, what you expected and what you see instead. A screenshot helps when something looks wrong on screen. Never send your password or a confirmation code by email.
- The email address on your account.
- The company domain or report link involved.
- What you expected and what happened.
- A screenshot, if it shows the issue.
Answers you may find faster on the site
Many questions about data sources, demo reports and cancellation are covered in the frequently asked questions. Plan limits, seats and yearly savings are listed on the pricing page. Data handling, SSO and the DPA are described on the security page, and CRM details are on integrations.